Policies & Shipping

Payment
We use Paypal to securely process our online orders. You can use a credit card, eCheck, or bank transfer. You don't need a Paypal account! If you don't want to use Paypal for your online order, we can take your credit card over the phone and process it via our secure merchant terminal. Order as usual and select "money order" for your payment type, then call 503-285-0690 11-6 PDT to process your order. Local checks also accepted.

Shipping

For local pickup, enter local_pickup in the code box at checkout to have shipping charges removed.

Order Total
 USA
 Canada
 International
Up to $30
 $4.95
 $8.95
 $14.95
$31-$50
 $8.95
 $18.95
 $24.95
$51-$149
 $14.95
 $38.95
 $44.95
Over $150
 FREE
 $48.95
 $64.95

Please let us know if an item needs a gift packing slip with prices removed and if there is a message to the recipient. If shipping to a different address from your own, please edit the shipping address in Paypal when you pay for your order.

In-stock items are packaged and shipped several times a week. Occasionally there will be a delay before your package ships. If the delay before shipping is longer than 2 weeks, you will be notified at the e-mail address given when you paid. We use USPS and UPS at our discretion, based on package size, weight and shipping distance. If you are in a hurry, please let us know so we can expedite the shipping of your order if possible. It is also possible to upgrade to Priority or Express Mail with an additional fee. E-mail info@zoombabygear.com if you need this service.

Promotional offers for free shipping are for domestic USA shipping and are valid for a limited time only.

Zoom Baby Gear Policies
Your satisfaction is very important to us. We try to offer the very best items possible, but we understand that occasionally you may need to exchange an item.  Please be assured that customer service is of the greatest importance to us.  We are always willing to work with individuals to ensure their satisfaction. Please include your telephone number with all inquiries. Thank you for your purchase. Please see our specific policies below.

Returns/Exchanges/Refunds
Returns are accepted for exchange or store credit and must be received within 15 days of purchase (in store) or shipment (online order) of item.  Items must be in new, unworn, unwashed condition, with original packaging and all original tags attached.  Shipping for returned items is not refundable.  Please contact us at info@zoombabygear.com for return address and shipping instructions. We regret we are unable to offer refunds on online purchases at this time. Please read all descriptions carefully and e-mail us if you have a question about an item before you buy it. If you have used or washed an item, you will receive a percentage of the original cost based on condition, determined after the item has been inspected.

Defective items
If you feel a ZoomBabyGear item contains a flaw that affects its function, please contact us at info@zoombabygear.com Defective items will be replaced at no charge to the purchaser. Please note that due to the handmade nature of our products, minor sewing variations are not considered flaws.

Broken items
If a snap, grommet, d-ring or zipper breaks during normal use within 1 year of purchase, the item will be repaired or replaced at no charge to the purchaser. After one year, items can be repaired for a nominal materials fee.

Seconds
Items described as second quality are sold as is and are not returnable.

Liability
Please use our products as intended. Inspect items frequently for loose or broken snaps, grommets, d-rings or zippers, and return promptly for repair/replacement. Zoom Baby Gear cannot be held liable for improper or unsupervised use or misuse of our products. Products should be used by responsible adults only. Supervise children at all times during diaper changes. Do not allow children to play with Zoom Baby Gear carabiners. Carabiners are not for climbing use. Do not place any item over a child’s face or head due to suffocation risk. Do not allow children to chew or mouth any Zoom Baby Gear item. Do not place any Zoom Baby Gear product in a crib where a child is sleeping.

Zoom Baby Gear
2735 N. Lombard St.
Portland, OR 97217
503-285-0690



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Zoom Baby Gear - 2735 N. Lombard St. - Portland, OR - 503-285-0690 - info@zoombabygear.com

Retail Store Hours:
 Open Monday 9am-3pm
Tuesday 9am-3pm
Wednesday 9am-3pm
Thursday 10am-7pm
Open Friday 10am-7pm
Open Saturday 11am-6pm
Closed Sunday
Please check the website for updates in case of bad weather.

Thank you for supporting a family-owned and operated local business.